Definition: A commitment to customer satisfaction.
Customer focus is the ability to consistently build long-term relationships based on the delivery of a service, product or value. Plainly said, customers define value. A successful leader has a deep understanding of the customer’s needs. The essence of customer focus is building a relationship with your customers that they would like to continue. In this section, you’ll learn techniques for building high-trust relationships, focusing on a combination of character and competence.
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