Conflict Management

Definition :
Addressing and resolving conflict constructively.

Leaders with conflict management skills have the ability to address and resolve the contradictory interests of two or more parties in a high-emotion, low-trust environment. When conflict is managed effectively, it can bring new levels of understanding, empathy and trust between parties. In this section, you will learn communication methods to increase understanding, which helps to break down conflict and allows for problem solving.

Join our community to learn more about honing your conflict management skills and to access resources and activities to help you along the way.